Last Updated: 21 August 2026

Welcome to Master Facility Building Management.

These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your use of the Master Facility Building Management website located at https://masterfacility.com.au/ (“Website”) and your interactions with Master Facility Building Management (“Master Facility”, “we”, “us” or “our”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About Master Facility

Master Facility Building Management provides building and facilities management services across Sydney and surrounding areas.

Our services may include:

• Building and facilities management

• Preventive and corrective maintenance

• Emergency repair services

• Cleaning services

• Garden and lawn maintenance

• Concierge services

• Asset management

• Support and administrative services

• New development assistance

• Industry consultation

• Property and facility maintenance

The services displayed on the Website are provided for general information and may vary depending on the requirements of a particular property or client.

2. Use of the Website

You may use the Website for lawful purposes only.

You agree not to:

• Use the Website for any unlawful or fraudulent purpose

• Attempt to gain unauthorised access to the Website or its systems

• Interfere with the operation or security of the Website

• Introduce malicious software, viruses or harmful code

• Copy, reproduce or redistribute Website content without permission

• Use automated systems to scrape or collect Website content without our permission

• Submit false, misleading or fraudulent information through our forms

• Use the Website in a manner that could damage our business, reputation or systems

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been breached.

3. Website Information

We aim to ensure that information published on the Website is accurate and up to date.

However, information on the Website is provided for general information purposes only and may:

• Change without notice

• Contain errors or omissions

• Become outdated

• Not apply to every property or situation

You should contact Master Facility directly to confirm the availability, scope, pricing and suitability of any service before relying on information published on the Website.

4. Service Enquiries and Requests

The Website allows visitors to submit enquiries and request a callback.

Submitting an enquiry does not automatically create a contract between you and Master Facility.

A binding agreement for services will only arise when the relevant services, scope of work, pricing, responsibilities and other applicable terms have been agreed between the parties, generally through a written proposal, quotation, service agreement or other contractual document.

Master Facility reserves the right to decline an enquiry or service request at its discretion.

5. Quotations and Pricing

Where we provide a quotation or proposal, it will be subject to the terms and conditions specified in that quotation or proposal.

Unless expressly stated otherwise:

• Website service descriptions do not constitute quotations.

• Prices displayed or communicated informally are not necessarily final.

• A quotation may be subject to site inspection or further information.

• Additional work outside the agreed scope may incur additional charges.

• Third-party costs, materials, specialist contractors or emergency services may be charged separately where applicable.

The final price and scope of services will be determined by the applicable quotation, proposal or service agreement.

6. Service Availability

Our services are subject to availability, location, staffing, contractor availability, property requirements and other operational factors.

Although we aim to provide services efficiently and within agreed timeframes, circumstances outside our reasonable control may affect service delivery.

These circumstances may include:

• Severe weather

• Natural disasters

• Equipment failure

• Utility interruptions

• Access restrictions

• Third-party delays

• Supplier or contractor delays

• Emergencies

• Government restrictions

• Other events beyond our reasonable control

Where reasonably possible, we will communicate material delays to affected clients.

7. Emergency and Urgent Services

Where emergency or urgent maintenance services are requested, response times may depend on the nature and severity of the issue, location, access to the property, availability of personnel and availability of specialist contractors.

An emergency request does not guarantee immediate attendance or resolution.

Where appropriate, additional emergency, after-hours, specialist contractor or material costs may apply in accordance with the applicable service agreement or quotation.

8. Property Access

Where services require access to a property, building, apartment, common area, plant room or other location, the client or authorised property representative is responsible for providing appropriate access unless otherwise agreed.

Delays caused by unavailable, restricted or unsafe access may affect service delivery.

We may charge additional costs where repeated attendance is required because appropriate access was not provided.

9. Client Responsibilities

Clients are responsible for providing accurate and complete information necessary for us to perform the agreed services.

Clients must:

• Provide reasonable access to relevant areas

• Notify us of known hazards or risks

• Provide relevant property information

• Obtain any approvals or permissions that are their responsibility

• Comply with applicable laws and property rules

• Follow reasonable instructions relating to safety and service delivery

• Notify us promptly of issues that may affect the provision of services

Failure to meet these responsibilities may affect our ability to provide services.

10. Contractors and Third Parties

Master Facility may engage qualified contractors, suppliers or other third parties where reasonably necessary to provide or support our services.

Examples may include specialist trades, maintenance providers, cleaning providers, gardening contractors, security-related providers, suppliers and other professional service providers.

Where third-party services are required, their work may also be subject to the relevant third party’s terms, warranties and conditions.

11. Building and Property Information

Information supplied by clients, owners, strata representatives, developers, contractors or other parties may be relied upon when providing services.

Master Facility is not responsible for inaccuracies in information supplied by third parties where we could not reasonably have identified the inaccuracy.

Clients should provide complete and accurate information regarding known defects, hazards, previous works, building systems and relevant property conditions.

12. Maintenance and Repair Work

Maintenance and repair recommendations are based on information available to us at the relevant time.

Additional defects or issues may become apparent after inspection or commencement of work.

Where additional work is required outside the agreed scope, we may seek approval before proceeding, unless immediate action is reasonably necessary to protect people or property or to prevent further damage.

13. Cleaning and Garden Services

Cleaning, lawn and garden maintenance services are provided according to the agreed scope and frequency.

The outcome of these services may be affected by factors including:

• Existing property conditions

• Weather

• Access

• Landscaping conditions

• Wear and tear

• Existing damage

• Materials and surfaces

• Third-party interference

Any specific service requirements should be agreed in writing before services commence.

14. Concierge Services

Concierge services may include assistance such as receiving packages, making reservations, arranging errands, providing recommendations and coordinating access to preferred service providers.

Concierge services are subject to availability and any applicable service agreement.

Master Facility does not guarantee the availability, quality, pricing or performance of third-party businesses or service providers recommended or contacted through concierge services.

15. Intellectual Property

Unless otherwise stated, the Website and its contents are owned by or licensed to Master Facility.

This includes, where applicable:

• Text

• Logos

• Branding

• Images

• Graphics

• Website design

• Layout

• Videos

• Documents

• Software

• Other materials displayed on the Website

You may view and use the Website for personal or legitimate business purposes.

You must not reproduce, modify, distribute, publish, transmit, sell or commercially exploit Website content without our prior written permission, except where permitted by law.

16. Third-Party Links

The Website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation by Master Facility.

We do not control third-party websites and are not responsible for their:

• Content

• Availability

• Security

• Accuracy

• Privacy practices

• Terms and conditions

• Products or services

You access third-party websites at your own risk.

17. Testimonials and Statements

The Website may contain testimonials, statements or other representations regarding our services.

Individual experiences may vary and testimonials should not be interpreted as a guarantee that identical results will be achieved in every situation.

18. Disclaimer

To the maximum extent permitted by law, Master Facility does not guarantee that:

• The Website will always be available or uninterrupted

• Website information will always be complete or error-free

• The Website will be free from viruses or other harmful components

• Information on the Website will be suitable for every purpose

• Services described on the Website will be available at all times

Nothing in these Terms excludes, restricts or modifies any rights or guarantees that cannot legally be excluded under applicable Australian law.

19. Limitation of Liability

To the maximum extent permitted by law, Master Facility will not be liable for any loss or damage arising from:

• Your use of or reliance on Website information

• Your inability to access or use the Website

• Unauthorised access to the Website

• Third-party websites or services

• Information supplied by third parties

• Events outside our reasonable control

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

Where services are provided under a separate written agreement, the liability provisions contained in that agreement will apply to those services to the extent permitted by law.

20. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other applicable legislation.

Where Australian Consumer Law applies, your statutory rights are preserved.

21. Privacy

Your use of the Website may involve the collection of personal information.

Our handling of personal information is governed by our Privacy Policy, which forms part of these Website terms by reference.

Please review our Privacy Policy for information about how we collect, use, disclose and protect personal information.

22. Security

We take reasonable steps to maintain the security and availability of the Website.

However, internet communications and online systems cannot be guaranteed to be completely secure.

You are responsible for maintaining appropriate security on your own device and internet connection.

You should not submit confidential or highly sensitive information through the Website unless specifically requested through an appropriate secure channel.

23. Changes to the Website

We may modify, update, suspend or discontinue any part of the Website at any time without notice.

We may also change the services, information, features or content displayed on the Website.

Such changes will not affect rights or obligations that have already arisen under a separate written agreement.

24. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with the applicable “Last Updated” date.

Your continued use of the Website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

25. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that courts exercising jurisdiction in New South Wales will have jurisdiction in relation to disputes arising from your use of the Website, subject to any mandatory rights or jurisdiction that cannot legally be excluded.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.

The remaining provisions will continue to operate.

27. No Waiver

A failure or delay by Master Facility to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

28. Entire Agreement

These Website Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the terms governing your use of the Website.

For services separately provided to a client, the applicable service agreement, quotation or proposal will govern the commercial relationship between the parties where there is any inconsistency.

29. Contact Us

If you have questions regarding these Terms & Conditions, please contact us.

Master Facility Building Management

Address: 5/29 Helles Ave, Moorebank NSW 2170, Australia

Phone: 02 8974 1465

Email: [email protected]

Website: https://masterfacility.com.au/

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© 2026 Master Facility Building Management. All rights reserved.