Privacy Policy

We specialize in customized solutions that enhance the efficiency and sustainability of your facilities.

Last Updated: 21 August 2026

Master Facility Building Management (“Master Facility”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, https://masterfacility.com.au/ (“Website”), contact us, request information or engage our facility management services.

We operate in Australia and aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. About Us

Master Facility Building Management

Address: 5/29 Helles Ave, Moorebank, NSW 2170, Australia
Phone: 02 8974 1465
Email: [email protected]
Website: https://masterfacility.com.au/

Master Facility provides building and facilities management, cleaning, garden maintenance, concierge, asset management, maintenance, new development assistance and industry consultation services.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Full name

  • Email address

  • Telephone or mobile number

  • Property or business details

  • Information contained in your enquiry or message

  • Information relating to your service requirements

  • Communication and correspondence between you and Master Facility

  • Information you provide when requesting a quotation or callback

  • Information provided when you otherwise contact or engage with us

We only seek to collect information that is reasonably necessary for our business activities and the services we provide.

3. Information Collected Through Our Website

When you use our Website, certain technical information may also be collected automatically by our website hosting provider, analytics tools, security services or other technologies.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of access

  • Pages visited

  • Referring website

  • General website usage information

  • Technical information required for website security and operation

This information may be collected automatically and may not necessarily identify you personally.

4. Contact and Enquiry Forms

Our Website contains forms through which visitors can provide information such as their name, email address, contact number and message.

We may use information submitted through these forms to:

  • Respond to your enquiry

  • Contact you regarding your request

  • Provide quotations or information about our services

  • Arrange a callback or consultation

  • Understand your facility management requirements

  • Provide and manage our services

  • Maintain records of communications

  • Follow up on enquiries where reasonably necessary

The information provided through our contact forms is sent to Master Facility staff for the purpose of responding to your enquiry.

5. How We Use Personal Information

We may use personal information for purposes including:

  • Providing facility management and related services

  • Responding to enquiries

  • Preparing quotations and proposals

  • Communicating with clients, prospective clients and suppliers

  • Scheduling services, inspections or consultations

  • Managing our business relationship with you

  • Improving our Website and services

  • Managing customer and business records

  • Preventing fraud, misuse or security incidents

  • Complying with legal and regulatory obligations

  • Resolving complaints or disputes

  • Other purposes reasonably expected in the circumstances in which the information was collected

We will not use your personal information for unrelated purposes unless permitted or required by law.

6. Marketing Communications

If you provide your contact details to us, we may contact you about our services, business updates, offers or other information that may be relevant to your relationship with Master Facility.

Where required by law, we will obtain appropriate consent before sending direct marketing communications.

You may request that we stop sending you marketing communications at any time by contacting us using the details provided below.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

Depending on the circumstances, information may be disclosed to:

  • Our employees and management

  • Contractors and service providers

  • IT, website hosting and technology providers

  • Email and communications providers

  • Website security and analytics providers

  • Professional advisers, including accountants, lawyers and consultants

  • Insurance providers

  • Government authorities or regulators where required

  • Other third parties where you have requested or authorised us to do so

We do not sell your personal information.

We will take reasonable steps to ensure that information disclosed to service providers is handled appropriately.

8. Third-Party Services

Our Website may use third-party services to provide website hosting, security, analytics, communications, embedded content or other functionality.

These third parties may collect or process information in accordance with their own privacy policies.

Third-party services may include technologies such as:

  • Website hosting services

  • Website analytics

  • Spam and security protection

  • Embedded videos or other media

  • Social media integrations

  • Email and communication services

Where third-party services collect information directly from visitors, their own privacy policies may also apply.

9. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and understand how visitors use the Website.

We may use cookies for purposes such as:

  • Website functionality

  • Security

  • Website performance

  • Analytics

  • Understanding visitor behaviour

  • Improving our Website and user experience

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the Website.

10. Embedded Content

Our Website may contain embedded content such as videos, maps, images, social media content or other material provided by third parties.

Embedded content may operate in the same way as if you had visited the third-party website directly. Those third parties may collect information about your interaction with the embedded content in accordance with their own privacy policies.

11. How We Protect Personal Information

We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide services

  • Maintain business and client records

  • Resolve disputes

  • Meet accounting and legal requirements

  • Comply with regulatory obligations

  • Protect our legitimate business interests

When information is no longer required, we may securely delete or destroy it, subject to applicable legal requirements.

13. Overseas Disclosure

Some third-party technology, hosting, software or service providers we use may operate outside Australia or store information overseas.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy obligations.

The countries in which information may be processed can vary depending on the providers and technologies used by our Website and business.

14. Access to Your Personal Information

You may request access to personal information that we hold about you.

We will generally provide access where required by applicable privacy law, subject to any applicable exceptions.

To request access, please contact us using the details below.

15. Correction of Personal Information

If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that we correct it.

We will take reasonable steps to correct personal information where appropriate and required by applicable law.

16. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Please provide enough information for us to understand the nature of your complaint and, where possible, the relevant dates or circumstances.

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

17. Children’s Privacy

Our Website and services are primarily directed towards businesses, property owners, property managers, strata-related clients and other adults.

We do not knowingly seek to collect personal information from children for purposes unrelated to our business activities.

If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.

18. Links to Other Websites

Our Website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, services or legal requirements.

Any updated version will be published on this page with the updated date shown at the beginning of the policy.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

Master Facility Building Management

Address: 5/29 Helles Ave, Moorebank NSW 2170, Australia

Phone: 02 8974 1465

Email: [email protected]

Website: https://masterfacility.com.au/

We will make reasonable efforts to respond to privacy enquiries and complaints as soon as practicable.

© 2026 Master Facility Building Management. All rights reserved.